Internet / TV Issues

The role of the Technology Advisory Board is to support the well-being of the community in the availability of reliable technology for residents.

We fully understand there is a gap in reliable service for the residents of Grand Island - and we are eager to hear from you!

Step 1: To resolve a problem with your Spectrum TV service, Internet, phone, or any Spectrum home product or service, the first step is to call the Spectrum Service number at 855-707-7328. For online troubleshooting and help, please visit Spectrum's Online Support.

Step 2: The advisory board has also developed a technology satisfaction survey. Spectrum's Director of Government Affairs for WNY will be forwarded any complaints and issues that we receive from residents.

Participate in the survey
View the current results (PDF) (current as of October 17, 2019)

If all above fails, please email the Technology Advisory Board. We appreciate and thank you for your patience.